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Author Topic: If you lag or can't connect to the server and want to help fix the issue READ ME  (Read 22963 times)

Dagothur

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Download and install: http://winmtr.net/download-winmtr/

ONLY PERFORM THESE FOLLOWING TASKS WHEN YOU CANNOT CONNECT TO THE SERVER or WHEN YOU ARE EXPERIENCING CONNECTION ISSUES OF ANY KIND (mics are broken, lag is occuring, etc.)

Generate MTR data while issue is occurring:

1. Open the application
2. Put in the server's IP: 107.161.23.149
3. Click "Start"
4. Let it run for a minute or two

After it's ran for a bit, get me the output in a screen shot and host it somewhere (http://www.imgur.com). You can export HTML or Text and host/paste it somewhere but a screenshot is better.

Send me the output and a brief description of what the problem was that caused you to follow these steps.


============

EDIT:

Use this report template from now on:


1) List the issue that occurred (mic crapped out, disconnected from server entirely while others could play, etc.)
2) List the time that the issue started (include time zone, or convert to EST)
3) Confirm that your MTR data was taken while the issue was happening. This may mean tabbing out, starting the MTR, going back in game and then confirming with others that the issue is still occurring (i.e. for mic problems).
4) Note if it's just affecting just you, or others as well (i.e. my mic was garbled but user X and Y's was not)
5) Provide a link or attach an image of the MTR data (MTR data can be generated by reading the listed instructions above)
« Last Edit: September 10, 2016, 05:09:06 pm by Dagothur »

Mr. R.D

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hmmh

Hell's Redeemer

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I took this on my phone cuz I'm a weaboo rip.

It mite be sideways not sure

Dagothur

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Dagothur

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I took this on my phone cuz I'm a weaboo rip.

It mite be sideways not sure

my neck hurts but from my 5 second glance this looks like an issue with your router/modem connecting to the first hop of your ISP... nothing our host can do about this

blarpbarp

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Hopefully this will contribute.
What the heck should I be putting in my Signature box?

Dagothur

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Hopefully this will contribute.

submitted

Hell's Redeemer

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I took this on my phone cuz I'm a weaboo rip.

It mite be sideways not sure

my neck hurts but from my 5 second glance this looks like an issue with your router/modem connecting to the first hop of your ISP... nothing our host can do about this
Ok so should the Ethernet cable in my moteum be in a different hop? If so which one.

Dagothur

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I took this on my phone cuz I'm a weaboo rip.

It mite be sideways not sure

my neck hurts but from my 5 second glance this looks like an issue with your router/modem connecting to the first hop of your ISP... nothing our host can do about this
Ok so should the Ethernet cable in my moteum be in a different hop? If so which one.

i don't really want to get into troubleshooting your home network connection, but basically your home router/modem is having connection issues to your ISP (this is actually the second 'hop' ... hop 1 is from your pc to your router, hop 2 is from your router to your ISP) ... this would be a phone call to your ISP to have them troubleshoot it but i don't think you'll get very far if you don't know what you're talking about

Saint

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mic was cutting out extremely badly, others were struggling to understand me.
I'd buy that for a dollar!

Dagothur

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Use this report template from now on:

1) List the issue that occurred (mic crapped out, disconnected from server entirely while others could play, etc.)
2) List the time that the issue started (include time zone, or convert to EST)
3) Confirm that your MTR data was taken while the issue was happening. This may mean tabbing out, starting the MTR, going back in game and then confirming with others that the issue is still occurring (i.e. for mic problems).
4) Note if it's just affecting just you, or others as well (i.e. my mic was garbled but user X and Y's was not)
5) Provide a link or attach an image of the MTR data
« Last Edit: August 12, 2016, 02:39:53 am by Dagothur »

Dagothur

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Our provider is making changes each time you guys post here and I forward it on, so keep them coming until the issues are all resolved ...

blarpbarp

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Are we allowed to post multiple results?
What the heck should I be putting in my Signature box?

Dagothur

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yes but don't spam the board, a post every few hours is fine

blarpbarp

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1) List the issue that occurred (mic crapped out, disconnected from server entirely while others could play, etc.)
Mic cutting out at random intervals. Rubber banding in Obby Race LR.
2) List the time that the issue started (include time zone, or convert to EST)
9:13 PM PDT (mic cutting) 9:35PM PDT (rubber banding)
3) Confirm that your MTR data was taken while the issue was happening. This may mean tabbing out, starting the MTR, going back in game and then confirming with others that the issue is still occurring (i.e. for mic problems).
Confirmed with Jax.
4) Note if it's just affecting just you, or others as well (i.e. my mic was garbled but user X and Y's was not)
Mic cutting issue was confirmed from 9:13 PM PDT to approximately 9:35 PM PDT. Rubber banding issue happened from 9:35 PM PDT to 9:37 PM PDT, roughly the whole duration of the LR. Saint had also encountered the rubber banding problem during the LR. Mic cutting issue continued when I am warden (around 9:40 PM PDT)
5) Provide a link or attach an image of the MTR data (MTR data can be generated by reading the listed instructions above)
Attached.
What the heck should I be putting in my Signature box?

yACort

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My mic too
Roses are red Violets are blue, if you were a pokemon I choose you

Saint

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1) List the issue that occurred (mic crapped out, disconnected from server entirely while others could play, etc.)
- Mic crapped out and I started rubber banding randomly
2) List the time that the issue started (include time zone, or convert to EST)
- about 10:20 PM Pacific Time
3) Confirm that your MTR data was taken while the issue was happening. This may mean tabbing out, starting the MTR, going back in game and then confirming with others that the issue is still occurring (i.e. for mic problems).
- At about 10:40 PM Pacific Time, my mic was fine
4) Note if it's just affecting just you, or others as well (i.e. my mic was garbled but user X and Y's was not)
- Sir Spoopington and Sakro's mics were also crapping out
5) Provide a link or attach an image of the MTR data
I'd buy that for a dollar!

R4sputin

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1) List the issue that occurred (mic crapped out, disconnected from server entirely while others could play, etc.)

Mic was cutting out
2) List the time that the issue started (include time zone, or convert to EST)
6AM PST (As soon as I first connected)
3) Confirm that your MTR data was taken while the issue was happening. This may mean tabbing out, starting the MTR, going back in game and then confirming with others that the issue is still occurring (i.e. for mic problems).

It was
4) Note if it's just affecting just you, or others as well (i.e. my mic was garbled but user X and Y's was not)

As far as I was able to tell it was just me.
5) Provide a link or attach an image of the MTR data (MTR data can be generated by reading the listed instructions above)
*NOTE: It apparently got worse after I went Warden, and was getting better when I wasn't. The data was taken while I was warden.
« Last Edit: August 14, 2016, 09:57:06 am by -W3E-CL4P-TRAP »

Dagothur

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you need to expand the window and show the entire output

yACort

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roses are red violets are blue, my mic is ugly and so are you
Roses are red Violets are blue, if you were a pokemon I choose you

Hell's Redeemer

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roses are red violets are blue, my mic is ugly and so are you
Roses are red, violets are blue, your mic is shitty, and so is poo

Sebby

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Pinned topics are serious, Please dont randomly shitpost on it.

FUCKING DUEESJRRIPRORJWOWGHRIGIFBEIS

Hell's Redeemer

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Pinned topics are serious, Please dont randomly shitpost on it.
casia started it, not me

Dagothur

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our provider verified and fixed an issue:

Quote
The problem has been identified and affected a small part of traffic entering the west coast and sent to our Atlanta location.

keep providing MTRs if u guys encounter more issues

Hell's Redeemer

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Does this mean all the mic cut outs are fixed?

Mr. R.D

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crash 2 times when others can play 3:05pm-3:18pm pst

Dagothur

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crash or disconnect?

disconnect -> red text appears in the top right and you get booted out
crash -> tf2 crashes to the desktop

this mtr's data is fine and it looks like you maybe only ran it for 30 seconds

the mtr has to be running as the problems happen

Sebby

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1) List the issue that occurred (mic crapped out, disconnected from server entirely while others could play, etc.)
Extreme Lag City 900 ping FTW
2) List the time that the issue started (include time zone, or convert to EST)
10:18 AM EST
3) Confirm that your MTR data was taken while the issue was happening. This may mean tabbing out, starting the MTR, going back in game and then confirming with others that the issue is still occurring (i.e. for mic problems).
yep, Still having 900 ping
4) Note if it's just affecting just you, or others as well (i.e. my mic was garbled but user X and Y's was not)
As far as I was able to tell it was just me.
5) Provide a link or attach an image of the MTR data (MTR data can be generated by reading the listed instructions above)

P.S. Dag, I need more admin time pls ;-;
« Last Edit: August 18, 2016, 10:30:39 am by SebastianMichaelis »

FUCKING DUEESJRRIPRORJWOWGHRIGIFBEIS

Dagothur

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this mtr shows the issue is on ur ISP's end

Dagothur

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our provider verified and fixed an issue:

Quote
The problem has been identified and affected a small part of traffic entering the west coast and sent to our Atlanta location.

keep providing MTRs if u guys encounter more issues

Dagothur

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Re: If you can't connect to the server and want to help fix the issue, READ ME
« Reply #30 on: September 10, 2016, 05:08:27 pm »
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if you're still having connecting issues make sure you post an MTR with the information located in the OP so it can be looked into

Jax

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1) Rubber-banding
2) 5:30 CT
3) Confirmed this step
4) Effecting Tyler, and Batt as well
5) Attachment below
« Last Edit: October 07, 2016, 06:39:20 pm by Jax »
I promise I tried Time Played this Week:   00h 10m   AFK Time: 00h 08m

Dagothur

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this is showing no issues for the network connection ...

did u take this reading while it was happening?

Jax

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this is showing no issues for the network connection ...

did u take this reading while it was happening?
Yes I did, it must of either not read or improved while I was testing it. My bad.
I promise I tried Time Played this Week:   00h 10m   AFK Time: 00h 08m

Dagothur

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it's possible the issue was something else not related to the network so it's important to know for ceratin whether or not your mtr output is recorded while the issue is happening or not

Jax

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In case you need this.
I believe you know what's happening but here it is if you need it.
I promise I tried Time Played this Week:   00h 10m   AFK Time: 00h 08m

Dagothur

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In case you need this.
I believe you know what's happening but here it is if you need it.

that output is healthy and means your connection to the server was fine for the duration that it was ran

Jax

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1) Lag spikes from everyone on the server
2) Unknown start time but when I went on at 1:20pm CDT it was an issue.
3) Yes there was still lag spikes when I checked back into tf2
4) Everyone on the server was experiencing lag spikes
5) Attached
I promise I tried Time Played this Week:   00h 10m   AFK Time: 00h 08m

Saint

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jax wanted me to post mine
I'd buy that for a dollar!

Tom | Righteous Knight of Sansta

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1) I get big lagspikes the moment i turn on my mic ingame (while it's off it disappears).
2) Start time unkown but it has been doing this since 1-11-16
3) confirmed
4) only me when i asked others they had no lag problems.
5) http://imgur.com/a/HYd0y
I've returned! Time to wreck some ass!

Dagothur

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1) I get big lagspikes the moment i turn on my mic ingame (while it's off it disappears).
2) Start time unkown but it has been doing this since 1-11-16
3) confirmed
4) only me when i asked others they had no lag problems.
5) http://imgur.com/a/HYd0y

was ur mtr taken while the issue was happening (i.e. u used ur mic while it was recording and lagged)? because it didn't record any connection issue

Tom | Righteous Knight of Sansta

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was ur mtr taken while the issue was happening (i.e. u used ur mic while it was recording and lagged)? because it didn't record any connection issue
yes it was taken while i was using my mic.
and to be more specific about the lag, its only my character that jumps from place to place the moment i turn my mic on the game still runs well i can still hear other players, but because my character lags it makes it hard to move from point A to B or fight.
Asked around again, now more people are saying that when they are using there mic they lag alot to.
« Last Edit: November 02, 2016, 03:27:18 pm by Tom,just..Tom »
I've returned! Time to wreck some ass!

『Crusader』

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was ur mtr taken while the issue was happening (i.e. u used ur mic while it was recording and lagged)? because it didn't record any connection issue
yes it was taken while i was using my mic.
and to be more specific about the lag, its only my character that jumps from place to place the moment i turn my mic on the game still runs well i can still hear other players, but because my character lags it makes it hard to move from point A to B or fight.
Asked around again, now more people are saying that when they are using there mic they lag alot to.
this is happening to me as well

Alpacaception

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was ur mtr taken while the issue was happening (i.e. u used ur mic while it was recording and lagged)? because it didn't record any connection issue
yes it was taken while i was using my mic.
and to be more specific about the lag, its only my character that jumps from place to place the moment i turn my mic on the game still runs well i can still hear other players, but because my character lags it makes it hard to move from point A to B or fight.
Asked around again, now more people are saying that when they are using there mic they lag alot to.
this is happening to me as well
It only happens to me when I first turn it on in the round or first time I turn it on in that session

Dagothur

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the mic lag should be fixed now

Sebby

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1) Disconnected and occasional freezing. ( Freezing is when I was stuck and cant do anything but I got real time info on what is happening)
2) 7:17 pm
3)I started it then I got disconnected and could not reconnect
4) I think its just me *Edit* - Lumi experianced this
First mtr done at 7:17

2nd Mtr Done 7:36
« Last Edit: November 10, 2016, 07:36:24 pm by Eon »

FUCKING DUEESJRRIPRORJWOWGHRIGIFBEIS

Sebby

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Short Mtr when everyone had a lag spike to around 200-300 ping

1)Lag Spikes
2) 5:00 pm
3) affected everyone

FUCKING DUEESJRRIPRORJWOWGHRIGIFBEIS

Sebby

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Short mtr with the same problem with freezing
« Last Edit: November 14, 2016, 07:13:18 pm by Eon »

FUCKING DUEESJRRIPRORJWOWGHRIGIFBEIS

ryn

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heres it from me

Tell me again, little Lamb, which things are ours to take?"
"All things, dear Wolf."

ryn

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again

Tell me again, little Lamb, which things are ours to take?"
"All things, dear Wolf."